Privacy Policy

Last Updated March 29, 2023

In this document, we will explain how we collect, use, and protect your personal information when you use our web-based game, Equuest.

Please note that for the safety and well-being of all players, we have implemented certain measures to ensure a secure and enjoyable experience on Horse Isle. As part of these measures, we want to inform you about our policies regarding online activity and privacy.

Information We Collect

We collect information about you when you use Equuest to provide and improve our services, personalize your experience, and communicate with you. The information we collect may include your name, email address, date of birth, and gameplay data, such as your in-game actions and interactions with other players.

We may also collect information about your device, such as your IP address, browser type, and operating system, as well as your location data if you choose to share it with us. We collect this information through various means, including when you create an account, use our website or mobile application, and interact with other players within the game. By collecting this information, we can better understand our users and improve Equuest to meet their needs. We take the protection of your personal information seriously and strive to collect only what is necessary to provide our services to you.

How We Use Cookies

We use cookies and similar technologies to collect information about your use of Equuest and to provide you with a better experience. Cookies are small text files that are stored on your device when you access our website. They allow us to recognize your device and remember your preferences, such as your language and login information. We also use cookies to analyze how you use Equuest and to track your activities within the game. You can control cookies through your browser settings, but please note that disabling cookies may affect your ability to use certain features of Equuest. By using Equuest, you consent to our use of cookies in accordance with this Privacy Policy.

How We Use Your Information

We use the information we collect from you to provide and improve Equuest, communicate with you about the game and its updates, and personalize your experience. We also use your information to analyze and improve our services, to prevent fraud and abuse, and to comply with legal obligations. For example, we may use your information to send you promotional emails or in-game messages, to analyze how you and other users interact with Equuest, and to troubleshoot issues with the game.

We may also use your information to respond to your requests or inquiries, such as customer support inquiries or feedback. We do not sell your personal information to third parties, but we may share it with third-party service providers that help us operate Equuest, such as payment processors. We may also share your information with other players if you choose to engage in social interactions within the game. Overall, we use your information to provide you with the best possible experience on Equuest while protecting your privacy and security.

How We Share Your Information

We may share your personal information with third-party service providers that help us operate Equuest, such as payment processors and analytics providers. These third-party service providers are bound by confidentiality agreements and are only permitted to use your information to provide services to us.

We may also share your information with other players if you choose to engage in social interactions within the game, such as messaging or trading items. Additionally, we may disclose your personal information if required by law or if we believe in good faith that such disclosure is necessary to protect our rights or the safety of our users.

In the event of a merger or acquisition, we may transfer your personal information to the new entity or successor. We take the protection of your personal information seriously and only share it with third parties when necessary to provide our services or as otherwise described in this Privacy Policy.

Your Choices and Control

You have several choices and controls over the information we collect from you and how it is used. You may access and update your account information at any time by logging into your Equuest account. You may also choose to opt-out of receiving promotional emails from us by clicking the "unsubscribe" link in the footer of our emails.

Additionally, you may control cookies through your browser settings or by using opt-out tools provided by some third-party analytics providers. Please note that disabling cookies may affect your ability to use certain features of Equuest.

If you have any questions or concerns about your privacy or our use of your information, you may contact us at any time. We will respond to your request as soon as possible and work with you to address any concerns you may have. We strive to provide you with the best possible experience on Equuest while respecting your privacy and providing you with the necessary choices and controls over your personal information.

Data Security

We take the security of your personal information seriously and implement reasonable and appropriate measures to protect it from unauthorized access, use, or disclosure. We use industry-standard encryption technology to protect sensitive information, such as passwords and payment information, during transmission and storage. We also restrict access to your personal information to only those employees and third-party service providers who need to know it to provide our services to you.

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law and take appropriate measures to mitigate any harm caused by the breach. We are committed to maintaining the security of your personal information and continuously monitor and update our security measures to ensure they meet or exceed industry standards.

Children's Privacy

Equuest is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13, and if we become aware that we have inadvertently collected such information, we will promptly delete it. If you are a parent or legal guardian and believe that your child has provided personal information to us without your consent, please contact us immediately so we can delete the information and terminate the child's account. We encourage parents and guardians to monitor their children's use of Equuest and to educate them about the safe and responsible use of the internet.

If you are under the age of 13, please do not use Equuest or provide any personal information to us. If you are between the ages of 13 and 18, you may use Equuest only with the permission and supervision of a parent or legal guardian. We are committed to protecting the privacy of children online and complying with applicable laws and regulations regarding children's privacy.

Content Moderation

To maintain a safe and friendly environment, our staff and moderators may monitor all chats, including private conversations, as well as any descriptions related to players, horses, or ranches. This is done to uphold our community standards and promptly address any concerns or violations

We take online safety seriously, and in the event of detecting any signs of predatory behavior or inappropriate conduct, we will take immediate action. This includes notifying the relevant authorities, such as law enforcement agencies like the FBI, and any other appropriate entities. Our priority is to protect our players and ensure their well-being.

In such instances, we may provide the authorities with any identifiable information we have, which may include a player's username, password, email, IP address, chat logs, and other relevant details. We believe that safeguarding online safety outweighs individual privacy considerations.

We strongly discourage any attempt to gather/give personal information about another player, including their residence or any personally identifiable details. Respecting each other's privacy and maintaining a healthy and respectful community is of utmost importance.

Changes to Our Privacy Policy

We reserve the right to modify this Privacy Policy at any time, and we encourage you to review it periodically. If we make material changes to this Privacy Policy, we will notify you by email or through a notice on our website prior to the effective date of the changes. Your continued use of Equuest after the effective date of any changes to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with the terms of this Privacy Policy, please do not use Equuest.

We will always post the date of the last update at the top of this Privacy Policy. If you have any questions or concerns about the changes to this Privacy Policy, please contact us. We are committed to providing you with transparency and notice about our privacy practices and will continue to update this Privacy Policy as necessary to reflect changes in the law or our services.

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected].